At Primus Medical, our policies form the foundation of our commitment to delivering safe, effective, person-centred care in compliance with all applicable legislation and regulatory standards, including the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Care Quality Commission (Registration) Regulations 2009, and CQC’s Fundamental Standards.

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Purpose of Our Policies

Our suite of organisational policies is designed to:

• Protect the health, safety, dignity, and rights of the individuals we support.

• Guide our staff in consistent, lawful, and ethical practice.

• Promote transparency, accountability, and continuous improvement in all areas of service delivery.

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Policy Development and Review

All policies are:

• Developed in line with national legislation, statutory guidance, and best practice standards (e.g. NICE, Skills for Care, SCIE).

• Reviewed regularly or in response to legislative changes, inspection outcomes, or identified risk.

• Accessible to all staff, commissioners, regulators, and – where relevant – to individuals using our services and their representatives.

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Policy Areas Include:

• Governance and Leadership: Compliance, auditing, management accountability

• Care Delivery: Person-centred care, risk assessments, care planning

• Health & Safety: Fire safety, infection prevention, COSHH, premises risk

• Safeguarding: Adult and child safeguarding, whistleblowing, MCA & DoLS

• Equality and Human Rights: Anti-discrimination, dignity, access to advocacy

• Data Protection and Confidentiality: GDPR compliance, records management

• Staffing and HR: Recruitment, supervision, training, disciplinary procedures

• Clinical Practice (if applicable): Medication administration, clinical interventions

• Complaints and Feedback: Complaints handling, learning from incidents

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Publication and Access

All core operational policies are:

• Published online for transparency and easy access by commissioners and stakeholders.

• Available internally via staff systems and handbooks.

• Presented during induction and reinforced through supervision and ongoing training.